Case Study

Scaled-up Advertising & Improved Conversion Rate Grows Skyline Hawaii’s Direct Revenue 38%, Outpacing Visitor Growth and Affiliate Revenue Growth.

As the first zipline company in the US, Skyline Hawaii has been providing unforgettable experiences to its guests since 2002. Coming out of their 22nd year in business with a brand new website designed and coded by Blend, they were excited to aggressively scale their direct marketing approach in order to outpace the growth of their affiliate and on-island concierge partnerships.

38%

increase in direct revenue

43%

increase in website conversion rate

67%

increase in digital ad spend while Achieving ROAS Targets

How We Did It

  1. Website rebuild & ongoing conversion rate optimization
  2. Search and social advertising re-structure to enable scale
  3. Campaign development and creative direction on for photo/video shoot
  4. Growth marketing strategy and consulting

Approach

We leaned into a decade of tried and tested conversion rate optimization best practices to build Skyline’s a new website. The resulting conversion rate improvement, combined with our scaled-up advertising strategy on Google and Meta, has created a sustainable marketing growth engine that has enabled them to outpace the growth of their affiliate partners.

“It’s been clear since day one that Blend understands the competitive Maui market. Their experience working in the tourism space has been invaluable to us as they’ve helped us regain our direct revenue growth.”
—Ryan Zaikoski, CFO of Skyline Hawaii

Online revenue: While some of the growth is accounted for by Maui’s continued recovery from the wildfires, the direct revenue growth has outpaced the visitor growth (7.3%), visitor expenditures growth (8.2%), and affiliate revenue growth.

Maui Visitors by Air. Source: Hawaii Tourism Authority.

Conversion rate results: For a more useful comparison, we’re looking at non-blog traffic and have excluded Paid Social, Display, and Cross-Network channel groupings. (When you include those channel groupings, conversion rate growth is +46%.) April 5 – July 31, 2025 vs. previous year.

Advertising results: The ROAS number we’re primarily considering is a blended ROAS which looks at last click revenue from ad-sourced traffic. It’s important to note that our approach to Google and Meta advertising here is full funnel—so you’re not looking at an overly inflated ROAS number bolstered by an overly-saturating bottom of funnel ad mix. April – July 2025 vs. previous year.